As a customer, there are few things more disappointing than having a great customer experience and then having it undone later by a different part of the organization.
As a leader, there are few things
In 2015, Gartner released its report saying that 89% of organizations planned to compete on customer experience in 2016. But what does it mean to compete on experience?
We know that customer experience
HOW TO DEAL WITH DIFFICULT CUSTOMERSWe all know how challenging some customers can be, and CTS Service Solutions is now tackling the problem head on.Want to learn more? Make sure to come back to this page
In this installment of our “Expert Interviews” series on YouTube, I interview Shep Hyken.
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.
One of the most overlooked aspects of great customer experience is the self-confidence of those who work with customers.
Self-confidence is important because it is inextricably tied to competence.