In 2015, Gartner released its report saying that 89% of organizations planned to compete on customer experience in 2016. But what does it mean to compete on experience?
We know that customer experience
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In this installment of our “Expert Interviews” series on YouTube, I interview Shep Hyken.
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.
One of the most overlooked aspects of great customer experience is the self-confidence of those who work with customers.
Self-confidence is important because it is inextricably tied to competence.