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Contact Information
P.O. Box 874106
Tempe, AZ 85287-4106
Phone: 480-965-6201
Program Website: Center for Services Leadership: Certificate in Customer Experience

Program Information
Degree or Certificate: Certificate
Program Cost: Online Certificate in Customer Experience is $1,800.00 | The Services Leadership Institute is $3,200.00.
Additional Cost Information: The Center for Services Leadership also offers an annual conference called The Compete Through Service Symposium which is $1,800.00.

What is the course content like?

Required Courses for the Certificate

  • How to Blueprint Excellent Customer Experiences
  • How to Find & Fix Service Quality Gaps

Elective Courses for the Certificate (Choose Two)

  • How to Deliver Front Line Service Quality
  • How to Profit from Service Recovery
  • How to Innovate Using the Voice of the Customer

How long is the program?

  • The online certificate in Customer Experience is entirely self-paced and takes about 30 hours to complete.
  • The Service Leadership Institute, a face to face course, is 2 1/2 days.
  • The Compete Through Service Symposium is two days.

What types of careers or positions can this program lead to?

  • Marketing, Operations or Business Development Executive
  • New Product or Service Developer
  • Marketing Manager
  • Customer Service or Customer Advocacy Manager
  • Strategic Planner
  • Business Development Manager
  • Service Operations or Service Quality Manager
  • Professional of any kind who must understand how to use services as a source of competitive advantage