At the end and beginning of each year, there is an inevitable flood of articles and blog posts on customer service and customer experience predictions. Sometimes I have written about these myself, other
As the Thanksgiving holiday approaches here in the United States, we thought it would be a great time to discuss a few different ways you can use language to express your gratitude to customers.
No matter how great a customer experience your organization provides, you will always have a need for service recovery.
Part of creating great customer experiences is not just designing fantastic, memorable
One of the more popular concepts in modern customer experience thinking is the idea of the internal customer. But who exactly are internal customers, and why do they matter?
An internal customer is anyone
National Customer Service Week 2016 is just around the corner!
Starting on Oct 3, National Customer Service Week is an opportunity for you and your team to shine a spotlight on the importance of customer