All posts by Adam Toporek

Want To Help Your Customer | Man With Taped Mouth

Want to Help Your Customer? Then Just Shut Up

There are two words of advice that all good salespeople and customer service reps know: Shut Up Customer service and sales are remarkably similar in this respect. When confronted with a prospect or a customer

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#CXO Twitter Chat | Twitter Bird and iPad

Monthly Mash: Customer Service Tools and CXO Chat

Volume 5: March 2012 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource: Vivisimo’s

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Do You Need Social Media for Customer Service? [Infographic]

I recently came across a post on social customer service on Francisco Rosales’ excellent SocialMouths blog that contained some interesting data. Francisco posted an infographic from Our Social Times,

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How to Create a Customer Service Mindset with One Question

Customer service is about attitude first, skills second. All of the product knowledge and technique training in the world will not produce results if a customer facing professional (CFP) is not trying

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Bored Call Center Operator

Video: How Great Marketing Can Create Bad Customer Service

In our previous post, guest author Jayme Soulati of Soulati Media, Inc. wrote about How Great Marketing Can Create Bad Customer Service. I was fortunate enough to interview Jayme and to get her to expand

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How Good Marketing Can Create Bad Customer Service

  Jayme Soulati Our guest post author for this installment of the Customer Service Stories series is Jayme Soulati, President of Soulati Media, Inc. Soulati Media delivers business-to-business social

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The Welcomer Edge by Richard Shapiro

The Welcomer Edge: An Interview With Author Richard Shapiro

I had the opportunity this past week to sit down with Richard Shapiro and talk about his recently released book: The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard embraces the concept

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What Is Customer Service?

What Is Customer Service?

What is Customer Service? It is the most fundamental of questions. Like many concepts, customer service seems to be in the eye of the beholder, a Rorschach test for how one views business and, to some

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What Is Great Customer Service | Man Stands Out

What Is Great Customer Service?

We wanted to try something a little different with this installment of the “What-Is” series and create a blog post completely written by our community. If you read blogs with any regularity, you know

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Launch of Customers That Stick | Rocket Graphic

The Launch: Customers That Stick

Welcome to the soft launch of our new site, Customers That Stick. Our official launch is tomorrow, March 7th, but today I wanted to take a moment to introduce the new site and to thank those who helped

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