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All posts by Adam Toporek

Must-See Video Interviews with Customer Service Authority John DiJulius: Parts 1 & 2

I had the incredible pleasure of interviewing customer service speaker, author and consultant, John DiJulius. John is truly The Authority on World Class Customer Service and his Secret Service systems

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UPrinting Customer Service | Business Card

UPrinting Customer Service: When Real People Actually Answer

  A couple of weeks ago, I realized that the most excellent Social Slam conference was almost upon me, and that I would be meeting real, live flesh and blood people from social media and not just

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We Have Winners! The CTS Launch Sweepstakes

When we launched Customers That Stick in March, we ran a month long sweepstakes to celebrate and promote the launch of the site. You can read the original post here: The Final Post and Win a Kindle Fire. Below

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Cover: The Non-Designer's Design Book

Monthly Mash: Customer Service Tools and Non-Designer’s Design

Volume 6: April 2012 Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource: The Non-Designer’s

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Domino's Ad Campaign | Ordering Screenshots

Marketing Domino’s: Should an Ad Campaign Tell Customers NO?

The last time I wrote about Domino’s was for a piece over at Spin Sucks entitled, 11 Reasons Domino’s Turnaround Campaign Worked. At that time, I lauded the brilliance of the Domino’s team’s self-critical,

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Funny Customer Service Sign

Seriously! Is This The Worst Customer Service Sign Ever?

So, my wife and I were driving in the Orlando area yesterday and saw this sign. We were laughing so hard that we had tears in our eyes. Sometimes a picture is worth an entire blog post full of words. Best

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Want To Help Your Customer | Man With Taped Mouth

Want to Help Your Customer? Then Just Shut Up

There are two words of advice that all good salespeople and customer service reps know: Shut Up Customer service and sales are remarkably similar in this respect. When confronted with a prospect or a customer

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#CXO Twitter Chat | Twitter Bird and iPad

Monthly Mash: Customer Service Tools and CXO Chat

Volume 5: March 2012 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource: Vivisimo’s

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Do You Need Social Media for Customer Service? [Infographic]

I recently came across a post on social customer service on Francisco Rosales’ excellent SocialMouths blog that contained some interesting data. Francisco posted an infographic from Our Social Times,

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How to Create a Customer Service Mindset with One Question

Customer service is about attitude first, skills second. All of the product knowledge and technique training in the world will not produce results if a customer facing professional (CFP) is not trying

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