We are pleased to present our next installment in the Inside Customer Service video series: Jon F. Moss, Flight Director of Moss Media Labs.
As Flight Director of Moss Media Labs, Jon brings business know-how together with his social media experience to deliver results to his clients. Moss Media Labs is a social media marketing group that advises businesses and individuals regarding their online and social media presence, and provide a host of other services involving social media marketing, social event marketing and social media training.
Jon also blogs about social media, marketing and a variety of other interesting topics.
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.