Last November, I had the pleasure of attending The DiJulius Group’s Secret Service Summit (this event has passed. Sign up is no longer available). After the event, I did a recap of this exciting customer service conference (link no longer active) where I listed the speakers and broke down some of the better takeaways from each person. As you will be able to tell from the post, last year’s Secret Service Summit was an unbridled success.

I was fortunate enough to talk to conference founder John DiJulius about this year’s Summit and to get a little back story on how the Secret Service summit came into being. Check out the video below to learn more about this top notch customer service event.