Shep Hyken

Customer Service Story: Shep Hyken’s Classic Taxi Tale

I wanted to share a great customer service story from customer service speaker Shep Hyken. Shep’s story of his encounter with a Texas taxi driver is a classic and demonstrates how any person or organization can deliver an incredible customer experience by focusing on the customer and by breaking through the boundaries of their industry.

I simply love this story! And so much so that every time I travel I keep my eyes open for a taxi driver who has potential — who is trying to be better but just hasn’t put the pieces together yet — so I can share Shep’s video with them. I haven’t run into the right person yet, but I am hopeful that one day it will.

Enjoy the video, and please feel free to share your thoughts in the comment section

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About 

By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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