Shep Hyken

Customer Service Story: Shep Hyken’s Classic Taxi Tale

I wanted to share a great customer service story from customer service speaker Shep Hyken. Shep’s story of his encounter with a Texas taxi driver is a classic and demonstrates how any person or organization can deliver an incredible customer experience by focusing on the customer and by breaking through the boundaries of their industry.

I simply love this story! And so much so that every time I travel I keep my eyes open for a taxi driver who has potential — who is trying to be better but just hasn’t put the pieces together yet — so I can share Shep’s video with them. I haven’t run into the right person yet, but I am hopeful that one day it will.

Enjoy the video, and please feel free to share your thoughts in the comment section



By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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