Customer Service Throwback Thursday

A friend sent me this checklist she found while cleaning her mother’s room. We could not find the company that produced it, but it appears to have been created in 1969.

The list includes 10 timeless customer service tips on how to treat people. The list is elegantly simple and is as true today as it was 45 years ago. It is a great reminder that no matter what technology we have at our fingertips, the basics of customer service will always remain.

Enjoy our version of Throwback Thursday. We’ll let these tips from the past speak for themselves.

Customer Service Principles Poster


By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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2 replies
    • Adam Toporek
      Adam Toporek says:

      Roy, We checked with the person who sent us the picture and searched Google. Our search, however, did not produce anything as authoritative as what you found.

      I apologize that your reader experience did not live up to your expectations and thank you for sharing the source. As always, I appreciate you being a reader in the first place.


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