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Monthly Mash: Customer Experience Tools and The Customer Conversation

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere.

Volume 10: August 2012

Customer Experience Resource: The Customer Conversation

This month’s customer experience resource comes from none other than — well, us. The Customer Conversation is our newly-branded and formatted eNewsletter.

Our traffic here at Customers That Stick has shot up to new levels in the past few months — August traffic being almost triple that of June. And as the traffic has grown, so have the subscribers to our mailing list.

So, we have begun focusing more time and energy on creating quality content for our eNewsletter, and The Customer Conversation has been the outgrowth of that focus.

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The Customer Conversation features a variety of exclusive content, with more being added each month. In addition to our new Monday Motivation series, we are also launching our full new eBook on September 24 entitled 7 Secret Customer Service Techniques Every Expert Knows! If you want a preview of the content, check out this post about secret customer service technique #6.

If you are interested in The Customer Conversation and our new eBook, please sign up via the form below. Of course, our list is NO SPAM. We will not sell or give out your information.

The Month in Customer Service Blogging

A collection of the best posts about customer service and the customer experience I read this past month.

 

 

 

Someone Was Listening

Sometimes the most popular post from the previous month; sometimes just the one I liked best.

How Do You Handle an Angry Customer? Patrick Swayze Style! — This post takes a look at one of the first steps in handling angry customers — being nice. Anyone who remembers Patrick Swayze’s classic B-Movie Road House will appreciate this post.

 

About 

By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

    Find more about me on:
  • googleplus
  • facebook
  • linkedin
  • twitter
  • youtube
4 replies
  1. Bill Dorman
    Bill Dorman says:

    Woo? Are you wooing me?

    See, if you would have charged a dollar a subscription you would be big time right now. That’s great this is gaining momentum, you are doing a great job with it. I tried to subscribe but it said I already had; who knows where I’m signed up, huh?

    Personalized recommendations are killer; the best you can have. Especially in my industry and they carry a lot of weight.

    Good material here my friend; I will definitely dig a little deeper when I get home tonight.

    Reply
    • Adam Toporek
      Adam Toporek says:

      I was thinking of charging 99 cents — I think that would shoot sales to a whole new level!

      Glad to see you were already on the list. My emails must be going in your spam box… 🙂 And, I’m with you — it’s hard to keep track of all the lists. Hopefully, Orange Man stands out!

      Thanks for the kind words. It’s been pretty cool the last few months.

      Reply
  2. Becky Carroll
    Becky Carroll says:

    Adam, thank you for including Customers Rock! as part of your monthly line-up this time around. Glad to hear things are picking up for your site; the more focus on customers and improving the customer experience, the better!

    Thanks again – you rock!

    Reply

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