The Faces of Customer Experience

Meet the Faces of Customer Experience 2014

The Faces of Customer Experience


We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. Their histories and influences, such as mentors, Italian restaurants and books have something to teach us all.

So let us reintroduce you to our Faces from 2014. We look forward to meeting more interesting professionals like them in 2015! If you have a story to share, let us know. We’d love to introduce you to our audience too.



Jeannie Walters of 360ConnextMeet Jeannie Walters! – She has been helping companies improve retention, employee engagement, digital experience and social customer care for more than 15 years.


Debbie Szumylo | Faces of Customer ExperienceMeet Debbie Szumylo! – She specializes in helping organizations balance employee engagement, customer experience & business results.


Faces of Customer Experience | Jodi BeuderMeet Jodi Beuder! – She is dedicated to assisting companies to grow their brand presence and sales, and most importantly, their customer retention and satisfaction.


John Bannon | Faces of Customer ExperienceMeet John Bannon! – His experiences in France have led him to be more patient with customers to listen very carefully to make sure he understands before he replies.


Erin Neeley ArchuletaMeet Erin Archuleta! – From not-for-profit to the lauded ICHI Bar and Sushi, she actually started her customer service career on Coney Island.


Mike Wittenstein | StoryMinersMeet Mike Wittenstein! – Founder/leader at Storyminers, one of the world’s first experience/service design consultancies.


saoriMeet Saori Yunomura!  – Works to blend her Japanese culture with the American way to provide her customers with the best service she can.


annetteMeet Annette Franz! – Recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is recognized as a top influencer in Customer Experience.



Meet Joey Decaminada! – His mentor and personal trainer has taught him to have genuine care, concern and interest in his client.


jess g-pMeet Jess Greene-Pierson! – Learned in her first job at an Italian restaurant that the details add up for a big impact on the customer experience.


Richard R. Shapiro_10.26.11Meet Richard Shapiro! – As President of The Center For Client Retention, he works with Fortune 500 companies and small businesses to help them improve customer experience.



Meet Ali Banks! – Ali found her true passion in the kitchen and now on a boat off the coast of Alaska.



melissakovacevicMeet Melissa Kovacevic! – Her experience in her parent’s grocery store taught her inventory and products were not as important as how you treated your customers.


photo-65Meet David Janusz! – From paper boy to program coordinator for the city of Sherwood, Oregon, he uses the principle in Kung Fu to help his customers.


Sean HawkinsMeet Sean Hawkins! – A customer experience and contact center manager with over 15 years of customer service experience.


becky_and_mickeyMeet Becky Lollar! – One trip to Walt Disney World and she was hooked. She now represents Magic Travel to plan clients’ Disney Vacations.



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Photo credits (Head Shots): See individual pages


By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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