Customer service is a tough job, and customer-facing professionals must have many positive personality traits to be successful. In 2012, we wrote a post called 7 Customer Service Qualifications Everyone Must Have, and we decided to present this content via SlideShare to provide you with a fun, useful tool you can share with your teams.
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.