Now that Be Your Customer’s Hero is on bookstore shelves and being used by frontline customer service professionals across the country (and the world!) to help them deliver Hero-Class® customer experiences, I wanted to take a moment to publicly thank some important friends and colleagues who played a part in HERO.
Many of those listed below were listed in the acknowledgements section of Be Your Customer’s Hero, but so much of the work surrounding a book happens after publication that I wanted to acknowledge those who not only helped build the rocket ship but also those who helped to get it off the ground!
As I mentioned in the Acknowledgments in HERO, “Writing is a solitary endeavor, but producing a book requires the efforts of a team.”
So, a very sincere thank you to the HERO team — to all of the friends and colleagues who helped make Be Your Customer’s Hero a reality and to all of those who have purchased HERO for themselves and their staffs. I am truly grateful for your counsel, encouragement, and support!
In alphabetical order:
- Kimberly Patterson of Visitor Engagement Academy
- Jenny Perkins of Thalhimer
- Amy Friends
- Marybeth Alexander of HelpGizmo
- Suzanne Balch
- Jay Braver of Jay Braver Digital Marketing
- Shonali Burke of Shonali Burke Consulting Inc.
- Eileen Caramela of Comfort 1 Heating and Air Conditioning
- Steve Curtin of SteveCurtin.com
- Gini Dietrich of Spin Sucks
- Deb Englander
- Erin Feldman of Write Right
- Eunice Flores
- Annette Franz of CX Journey
- Donna Gurnic
- Jeff Herman
- Fredia Hess
- Dave Long of Orangetheory Fitness
- Graeme Newell of 602 Communications
- Bob Nirkind, Erika Spelman, Rosemary Carlough, Irene Majuk, and Janet Pagano of AMACOM
- Keith Pepper of Outbrain
- Jess Ostroff, Becca Euliss, and Tricia Keels of Don’t Panic Management
- Stan Phelps of Nine Inch Marketing
- Tracy Roper of United Health Care
- Jeff Toister of Toister Performance Solutions Inc.
- Joel Turry of WordzXpressed
- Jeannie Walters of 360Connext
- Jeremy Watkin of Phone.com
- Mike Wittenstein of Storyminers
- Adam Wynn