Crack the Customer Code Podcast Cover Art

A New Podcast All About Customers

Customer experience isn’t easy — it just seems that way! From bargaining with the C-Suite to negotiating with customers, from maximizing profit to ensuring loyalty, providing great customer experiences in today’s environment is a continuous challenge. It’s a roller coaster, and I have teamed up with Jeannie Walters to provide a new resource that can help you with the strategies and tactics you can use to smooth out this wild ride!

Enter our new customer experience and customer service podcast…

Crack the Customer Code

Customer Service Podcast Adam Toporek and Jeannie Walters on Skype

Jeannie Walters and I taking dueling pics during our last recording session.

Jeannie and I will be bringing you a new episode each week. We’ll talk about crazy customers, talk to insightful expert guests, and explore customer experience examples, both admirable and not, in our Customer Hero/Customer Zero segment.

We hope to have some fun, learn from those making it happen every day, and provide some inspiration and motivation!

How can you join us?

By far the best way is to check out the Crack the Customer Code page on iTunes using the button below. You can download our first four episodes and subscribe so you never miss an installment!

In addition, both Jeannie and I would love to hear from you!

Crack the Customer Code Podcast Cover ArtFor more on Crack the Customer Code, check out our site.

Also, if you have ideas for guests and topics, please drop us a line at

In the words of our show sign off…

Take care of yourself, and take care of your customers!



By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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