Bad Customer Service Costs You, Big Time

I enjoyed this excellent infographic from the folks over at Help Scout. The infographic, originally posted by Gregory Ciotti on the Help Scout blog, curates a number of well-known statistics with some lesser-known data to synthesize a graphic that shows how costly customer service can be.

A few standout takeaways serve as great reminders:

  • Customers will tell more people abut a bad experience than a good one,
  • A huge number of companies feel they offer great customer service, but their customers do not feel the same way, and
  • It’s a lot more expensive to get a new customer than to keep an existing one.

Enjoy the infographic and tell us…

What do you think the cost of bad customer service is?




By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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