Bad Customer Service Costs You, Big Time

I enjoyed this excellent infographic from the folks over at Help Scout. The infographic, originally posted by Gregory Ciotti on the Help Scout blog, curates a number of well-known statistics with some lesser-known data to synthesize a graphic that shows how costly customer service can be.

A few standout takeaways serve as great reminders:

  • Customers will tell more people abut a bad experience than a good one,
  • A huge number of companies feel they offer great customer service, but their customers do not feel the same way, and
  • It’s a lot more expensive to get a new customer than to keep an existing one.

Enjoy the infographic and tell us…

What do you think the cost of bad customer service is?

 

cts_post_2013-04_cost-of-bad-service

About 

By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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3 replies
  1. Bill Dorman
    Bill Dorman says:

    So true; the wife and I went out to eat at a local restaurant which is part of a chain and we had to laugh at how overboard they went to provide exceptional customer service. It was somewhat contrived but it wasn’t a bad experience; they could have toned it down a little however.

    Reply

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