Customers That Stick®
Shares

Category Archives for customer-service-interview

Amazing Customer Service: An Interview with Shep Hyken

Amazing Customer Service with Shep Hyken

In this installment of our “Expert Interviews” series on YouTube, I interview Shep Hyken. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. 

More...
Interview: GetApp's Top 25 Customer Service Apps

Interview: GetApp’s Top 25 Customer Service Apps

Interview: Suzie Blaszkiewicz of GetApp Suzie Blaszkiewicz is a market analyst and content editor for GetApp.  GetApp offers a digital comparison tool of customer service software and recently published

More...

Faces of Customer Experience: Becky Lollar

Meet Becky Lollar! I grew up in Bartlett, TN and attended Union University in nearby Jackson where I earned degrees in elementary education. I taught Kindergarten for three years then chose to stay at

More...
Kate Nasser

An Interview with Kate Nasser: Better #PeopleSkills

Kate Nasser, The People Skills Coach™, is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms

More...

The Hastings Humans Interview

“Make each caller feel better for having spoken with us.” – Ann Hastings, mom and founder. Hastings Humans is a customer service call center in Austin, Texas. It’s different from many other

More...
Jeff Toister | Toister Solutions

Video Customer Service Training with Jeff Toister

Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. His company, Toister Performance Solutions, Inc. helps clients identify

More...
The New Rules of Customer Engagement Cover | Daniel Newman

An Interview with Daniel Newman, Customer Engagement Author

I was fortunate enough to sit down with Daniel Newman of MillennialCEO.com recently and to talk to him about his new book, The New Rules of Customer Engagement: 6 Trends Reinventing the Way We Sell. Daniel

More...
The Effortless Experience | Conquering the New Battleground for Customer Loyalty

The Effortless Experience: An Interview with Matt Dixon, Part 2

Last Thursday, we released three short video clips in Part 1 from our interview with Matt Dixon, coauthor of The Effortless Experience. Today, we are pleased to share the entire interview, which centers

More...
The Effortless Experience | Conquering the New Battleground for Customer Loyalty

The Effortless Experience: An Interview with Matt Dixon, Part 1

The concept of customer effort first began gaining traction back in 2010 when team members from The Corporate Executive Board Company (CEB) published an article in the Harvard Business Review entitled

More...
Inside Customer Service

Inside Customer Service: Jeannie Walters

We are pleased to present our next installment in the Inside Customer Service video series with Jeannie Walters. Jeannie is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based

More...
1 2 3