Category Archives for customer-service-techniques

3 Examples of How to Easily WOW Customers

3 Examples of How to Easily WOW Customers

If you’ve studied customer service at all, you’ve certainly heard of WOW moments, those moments of extraordinary service that make an impression on customers. While these over-and-above moments are

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How Employee Empowerment Really Works | Manager with employee

How Employee Empowerment Really Works

Employee empowerment can take many forms; however, at it’s most fundamental, it can be broken down into two types: actual and psychological. By its nature, empowerment starts at the top. Empowerment

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Is Your Customer Service Consistent? | Factory Inspector

Is Your Customer Service Consistent?

Consistency is one of the greatest challenges in customer service. Whether you are a solopreneur or a Fortune 500 company, consistency can be hard to get your arms around. Consistency is hard because

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The Importance of Onboarding Employees | Employee Handbook

The Importance of Onboarding Employees

Onboarding employees is an extremely important and often neglected practice. All too often employers simply show new team members where the paper clips are and how to use the computer system, but they

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Communication: The Most Important Skill in Customer Service

Frontline reps require a wide range of customer service skills if they are going to deliver Hero-ClassTM customer service. Like a father with his children, I don’t like to play favorites, but at some

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5 Characteristics to Look for when Hiring for Entry-Level Customer Service

Hiring frontline reps is one of the most important parts of the customer experience process. Bringing someone in with the wrong attitude, skill set, or cultural outlook can be toxic to a team, wasteful

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The Power of Proactive Customer Communication | Wind Turbine

The Power of Proactive Customer Communication

Proactive communication with customers is one of the most important customer service practices any organization or team can adopt. Not only do you show customers that you care about them by checking

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Turn Your Customer Experience Inside Out | Dog looking out car window

Turn Your Customer Experience Inside Out

In customer experience, perspective is a powerful force. Each participant in the customer journey has their own, individual perspective, and often, the gaps amongst these varying perspectives lie at

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Customer Communication Should Be for Customers

Customer Communication Should Be for Customers

Customer service communication is at it’s core a balancing act. All too often, our spirit of wanting to do everything possible for our customers runs up against the limitations that reality imposes

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5 Ways to Use Language to Thank Customers

5 Ways to Use Language to Thank Customers

As the Thanksgiving holiday approaches here in the United States, we thought it would be a great time to discuss a few different ways you can use language to express your gratitude to customers. Thanking

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