I’d like to take a moment to tell Customers That Stick™ readers about the 25th annual Compete Through Service Symposium (online brochure) put on by the Center for Services Leadership at Arizona State University’s W.P. Carey School of Business.
The Center for Services Leadership is a leader in customer experience higher education and has one of the few programs at a major university dedicated to customer experience. I am proud to say that I have a Certificate in Customer Experience from the W.P. Carey School, and I want to help spread the word about the good work the CSL is doing.
The Compete Through Service Symposium is an annual conference held in Arizona that brings innovative minds in business and academic thought leaders together to further the science of service. It is a three daylong conference, with each day focusing on the following topics:
Day One: Service Innovation
This day features CX pros such as Mary Murcott, President of The Customer Experience Institute and Erik Peterson of A.T. Kearney. Topics include: Read More