Customers That Stick®

Category Archives for customer-service-training

Customers That Stick Guide to Online Customer Service Certificate and Degree Programs Banner

Introducing a New Guide to Customer Service Higher Education

Today we are releasing our new guide to customer service and customer experience higher education programs. The Customers That StickTM Guide to Customer Service Certificate and Degree Programs is designed


What Email Support Tone Do Customers Prefer?

According to Help Scout, 94% of all online retailers provide email customer service. That means that a significant number of interactions with customers are made through email. Software Advice, a website


The Compete Through Service Symposium

I’d like to take a moment to tell Customers That Stick™ readers about the 25th annual Compete Through Service Symposium (online brochure) put on by the Center for Services Leadership at Arizona State


3 Customer Service Lessons I Learned From Kids

When we opened and closed our first backyard restaurant in 2012, we had no idea it would become an annual event. It was just my family of five entertaining and acting on our then 7-year-old’s desire

Great Customer Service Marriott Courtyard Pioneer Square Seattle

A Well-Trained Staff Shows at Marriott Courtyard Pioneer Square

I never intended to stay at the Pioneer Square Marriott Courtyard in Seattle. I was speaking at a conference in Seattle and fully intended to stay at the hotel where the conference was scheduled. However,

Rolling out Technology to Frontline Staff | Handheld Device

6 Steps for Rolling Out New Technology to Frontline Staff

We live in a world of ever-shifting customer experience technologies. From RFID inventory chips to mobile point of sale, from geofencing apps to touch screen store fronts, the technological landscape never

Frontline Customer Service Book Announcement

We Have a Book Deal!

We are super excited to announce that we officially have a book deal! The book is centered on frontline customer service and is meant to provide customer-facing employees the mindset, strategies, and techniques

Your Data Is Only as Good As Your Perspective | Triple Line Chart

Your Data Is Only as Good as Your Perspective

Great customer experience strategies must inevitably be formed around good data. Even for smaller organizations that might not have the data quantity or research resources to perform statistically sound

Are You Easy To Do Business With

Are You Easy to Do Business With?

Are you easy to do business with? This business maxim has been around for a long time, but the concept has been gaining more formal attention in recent years. The Corporate Executive Board (CEB) has done

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Get 3 Free Customer Service Tools from Customers That Stick

We wanted to take a moment to talk about some exclusive content we’ve been developing over the past few months for subscribers to our e-newsletter: The Customer Conversation. We know that our community

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