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Category Archives for Customer Service Video

Joy Marsden, Keep Stepping to Succeed

Keep Stepping to Succeed with Joy Marsden

I had the great pleasure of speaking with self-success speaker Joy Marsden about motivation, perseverance, and the power of keeping moving. Keep Stepping to Succeed Joy believes that we need to keep

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Hospitality Customer Service with Christoff J. Weihman | pic of Christoff

Exploring Hospitality Customer Service (Video)

In my conversation with hospitality service expert Christoff Weihman, we covered a number of topics surrounding hospitality customer service, including how it is evolving and how it differs from other

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What Is Net Promoter Score | Recommending to friend

What Is Net Promoter Score (Video)

Known most commonly as NPS®, Net Promoter Score® is probably the most popular metric in customer experience and customer service. The Net Promoter Score measures the answer to a single customer survey

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The Future of the Social Purpose Corporation with Stan Phelps of Red Goldfish

The Future of the Social Purpose Corporation (Video)

I was able to catch up with my buddy Stan Phelps at Influence 2016, the annual conference of the National Speakers Association. Stan, who is the author of five different books on customer experience,

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Improve Your Customer Experience with Microinteractions | Interview with Jeannie Walters

Improve Your Customer Experience with Microinteractions (Video)

I was able to catch up with my podcast partner, Jeannie Walters, at the recent National Speakers Association Influence 2016 event in Arizona and talk with her about one of her customer experience specialties:

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Video interview with Jay Baer about Social Media Customer Service ? Picture of Jay and a camera

Social Media Customer Service with Jay Baer (Video)

I had the pleasure to speak with Jay Baer for our new “Expert Interviews” series on YouTube. Jay is a renowned business strategist, keynote speaker and the New York Times best-selling author of five

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