In my conversation with hospitality service expert Christoff Weihman, we covered a number of topics surrounding hospitality customer service, including how it is evolving and how it differs from other service models.
How to Give 5-Star Hospitality Customer Service
Christoff believes that 5-Star service is about feeling – how customers feel during their experience with the organization and how they feel after they leave.
Christoff and I also discuss how hospitality organizations are using technology to improve experiences, and how they need to make sure staff is trained to communicate with customers around certain technological changes.
Make sure to check out Christoff’s insights in the video below. Read more