Category Archives for Guest Posts

The Best Customer Experiences Are All About Heart with Phil Gerbyshak | Picture of hands holding plastic heart

The Best Customer Experiences Are All About Heart

Guest Poster: Phil Gerbyshak The following is a guest post from Phil Gerbyshak. Phil Gerbyshak teaches sales people and leaders to position themselves as an expert in their niche to up their influence,

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Customer Loyalty: Winning Hearts and Minds

Customer Loyalty: Winning Hearts and Minds

Guest Poster: Joseph Michelli The following is a guest post from Joseph Michelli. Joseph A Michelli, PhD, CSP, is an internationally sought-after speaker, consultant, and New York Times No. 1 best-selling

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5 Millennial Traits to Improve Customer Service

5 Millennial Traits to Improve Customer Service

Guest Poster: Alleli Aspili The following is a guest post from Alleli Aspili, a Senior Specialist for Business Development in Infinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that

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Luke Rees of Accuracast Headshot

Omnichannel Customer Service with the Human Touch

Guest Poster: Luke Rees The following is a guest post from Luke Rees, a digital marketing executive at AccuraCast who writes extensively about technology, ecommerce, and trends in the search market industry. Luke

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Loyalty Programs Millennials | Group of students looking at their phones

Improve Millennials’ Experience with a Targeted Loyalty Program

Guest Poster: Kristen Gramigna Kristen Gramigna is Chief Marketing Officer for BluePay, a credit card processing firm, and also serves on its Board of Directors. She has more than 15 years experience in

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5 Ways to Improve Your Team's Product Knowledge | Office worker point at screen

5 Ways to Improve Your Team’s Product Knowledge

When it comes down to it, a company’s thorough knowledge of its own products has the ability to make or break customer relationships, both individually and organisationally. A company that is knowledgeable

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USB Cable | Effortless Big Kahuna of Customer Experience

Effortless: The Big Kahuna of Customer Experience

Guest Poster: Chip R. Bell Chip R. Bell is a renowned keynote speaker, customer loyalty consultant and best-selling author. His newest book is The 9½ Principles of Innovative Service (www.simpletruths.com).

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Speedometer with Reviews and Ratings

To Earn Social Proof, Focus on Stellar Customer Service

Guest Poster: Daniel Tay Daniel Tay is a Content Strategist at Zopim, Editor-in-Chief of We Are Spaces, and sometimes freelance writer / editor. His byline can be found all over the web, but his home

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How to Keep Employees from Becomeing Double Agents | Man with Mask

How to Keep Employees from Becoming Double Agents

Guest Poster: Jeff Toister Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. His company, Toister Performance Solutions,

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Social Contract Guest Post

Customers and Support: A Social Contract

Guest Poster: Miguel Perez It is my pleasure to introduce Miguel Perez, (mt) Media Temple Engagement Supervisor. Miguel has spent 15 years in customer service. Since coming to (mt) Media Temple in 2008

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