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Holiday Shopper Stress | Shopper Holding Head with Presents

Monthly Mash and The Sympathetic Holiday Shopper

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 37: November 2014 Thoughts on the Customer: The Sympathetic

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The Omnipresent Customer | Businessman checks his watch

Monthly Mash and The Omnipresent Customer

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 36: October 2014 Thoughts on the Customer: The Omnipresent

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Paradox of Choice

Monthly Mash and Fewer Choices, More Happiness

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 35: September 2014 Thoughts on the Customer: Fewer Choices,

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Monthly Mash and Talk Isn’t Cheap

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 34: August 2014 Thoughts on the Customer: Talk Isn’t

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Baseline Customer Service Communication | Tennis Ball on Baseline

Monthly Mash and Baseline Communication

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 33: July 2014 Thoughts on the Customer: Baseline Communication One

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Monthly Mash and Killing Preconceptions | Dog Playing Chess

Monthly Mash and Killing Preconceptions

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 32: June 2014 Thoughts on the Customer: Killing Preconceptions At

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Monthly Mash | Frozen Yogurt Cup

Monthly Mash and Systems Are Only as Good as Your People

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 31: MAY 2014 Thoughts on the Customer: Your Systems Are

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Monthly Mash and The Customer as Bus Driver

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 30: APRIL 2014 Thoughts on the Customer: The Customer

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Monthly Mash and Creating Customers For Others

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 29: March 2014 Thoughts on the Customer: Creating Customers

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Customer Service As A Competitive Advantage

Monthly Mash and Customer Service as A Competitive Advantage

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 28: February 2014 Thoughts on the Customer: Customer Experience

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