Category Archives for Customer Service Blog

What Is Great Customer Service | Man Stands Out

What Is Great Customer Service?

We wanted to try something a little different with this installment of the “What-Is” series and create a blog post completely written by our community. If you read blogs with any regularity, you know

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Launch of Customers That Stick | Rocket Graphic

The Launch: Customers That Stick

Welcome to the soft launch of our new site, Customers That Stick. Our official launch is tomorrow, March 7th, but today I wanted to take a moment to introduce the new site and to thank those who helped

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Win a Free Kindle Fire

The Final Post and Win A Kindle Fire

As many of you know, we will be launching our new blog at the beginning of March customersthatstick.com. Like all good things, this Customer Service Experience blog must come to an end. Today’s post

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Customers That Stick

Monthly Mash: Customer Experience Tools and Customers That Stick

Volume 4: January 2012 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource: Customers

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Awful Customer Service | Jigsaw from Saw

Why Your Awful Customer Service Sucks For Me

Dear Fellow Business Owner / Manager, Let’s face it — your service sucks. Bad. Now, I’ll be the first to admit my service sucks on occasion too. But in my defense, my sins are unintentional. I am

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Bank Convenience, Piggy Bank with Handcuffs

Bank Convenience: Are You Being Held Hostage To Bad Service?

Chances are you have an account with a big bank. No, really. There is almost a 1 in 2 chance that you have an account with a Top 10 bank and a 1 in 3 chance that you have an account with one of the Top

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Customer (Dis)Service CNBC Documentary

Customer (Dis)Service: Inside the CNBC Documentary

On Thursday, January 5th, CNBC aired a documentary entitled Customer (Dis)Service. I had hoped to blog about the documentary as it ran, but alas, the hotel I was staying in did not carry CNBC. Fortunately,

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5 Examples of Customer Service Skills You Can't Ignore | Handing shopping bag

5 Examples of Customer Service Skills You Can’t Ignore

Any list of examples of customer service skills is bound to be incomplete. Customer service and customer experience management incorporate operational, technological, and interpersonal skills that are

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Through The Past Darkly Album Cover

Monthly Mash: Customer Experience Tools and Epic CustServ Fail

Volume 3: December 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere.   The Month in Customer Service

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Happy New Year

How This Blog Will Change in 2012

Instead of a roundup looking back at the past year, I thought I would take a look forward in this final day of 2011. This blog will be changing a good bit in the coming year, and I wanted to talk briefly

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