Guest Poster: Phil Gerbyshak
The following is a guest post from Phil Gerbyshak.
Phil Gerbyshak teaches sales people and leaders to position themselves as an expert in their niche to up their influence,
At the end and beginning of each year, there is an inevitable flood of articles and blog posts on customer service and customer experience predictions. Sometimes I have written about these myself, other
As the Thanksgiving holiday approaches here in the United States, we thought it would be a great time to discuss a few different ways you can use language to express your gratitude to customers.
No matter how great a customer experience your organization provides, you will always have a need for service recovery.
Part of creating great customer experiences is not just designing fantastic, memorable
One of the more popular concepts in modern customer experience thinking is the idea of the internal customer. But who exactly are internal customers, and why do they matter?
An internal customer is anyone