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Customer Service Stories: Introducing The New Series

Last Saturday, I wrote that this blog would be changing tack and focusing on the customer service experience. One of the most exciting aspects of this conversion is the launch of the Customer Service

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Woman Holding Refer a Friend Card

Does Your Business Need a Customer Referral Program?

Customer referral programs are nothing new. As consumers, we have been inundated with offers for referral perks by everyone from our dentists to our auto mechanics. The reason is simple: customer referral

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Hotel Indigo Asheville, NC

Surprise! A Lesson in Superior Customer Service

During a recent vacation, we were fortunate enough to stay at the Hotel Indigo in Asheville, NC where we received a great lesson in top-notch customer service and the art of surprise. A Birthday in the

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Chick-fil-A traffic cop

Chick-fil-A Does Customer Service – In a Parking Lot

As someone who believes that customer service is the ultimate differentiator in business, I am always on the lookout for examples of outstanding service. Great customer service can come from anywhere

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