3520 30th Ave
Kenosha, WI 53144
Program Website: Gateway Technical College: Customer Service Certificate
Degree or Certificate: Certificate
Program Cost: $1,665.00
Additional Cost Information: Students are able to use financial aid if it applies. Students are paying for 15 credit hours.
What is the course content like?
- Records Management (1 credit)
- Oral/Interpersonal Communication (3 credits)
- Keyboarding (1 credit)
- Principles of Customer Service (3 credits)
- Customer Service Management (3 credits)
- Customer Service Capstone (1 credit)
- Computers for the Professional (3 credits)
How long is the program?
The certificate is 15 credits. This can be done in two semesters.
What types of careers or positions can this program lead to?
This Customer Service certificate provides students the foundation to exceed customer expectations as a Customer Service representative. Students will develop effective communication skills to maintain relationships with internal and external customers. They will develop skills and professionalism to be used in a global and diversified economy. Students must enjoy working on a computer and assisting customers with inquiries and solving problems in call centers, help desks, and online. These courses will serve as a foundation for enrolling in numerous associate degree programs.