Why Adam's Talks Will Resonate with Your Audience!
Adam keeps audiences engaged from start to finish. Attendees immediately connect to his real-world approach.
Customer service doesn't have to be boring; in fact, it can be hilarious. Adam uses storytelling and anecdote to entertain and underline his key messages.
Audience members walk away with new insights and tools that they can put to use immediately!
This is not the same old customer service advice. Audiences will learn how to apply the latest in psychology and neuroscience to their customer experiences.
Customer Service Keynote Speeches
Customer Journey Hacking™
Revolutionize Your Customer Experience Now
Tired of the same old approaches to customer experience improvement? In this speech, Adam shows audiences how to look at their customer journey in a fresh and innovative way. Customer Journey Hacking™ helps audience members cut through the complexity and focus on the parts of the customer journey that move the needle on customer retention.
Your audience will learn how to…
- Apply 80/20 principles to customer journey mapping for maximum effectiveness.
- Adapt the latest in behavioral psychology and neuroscience to experience design.
- Revolutionize their customer journey in weeks and months, not years.
Be Your Customer's Hero
Creating Incredible Connections with Customers
Forget WOW. Customer service today is about delivering experiences consistently and effectively across a wide range of touch points. However, service consistency is probably one of the greatest challenges all organizations face. This keynote teaches frontline teams and organizational leaders how to deliver Hero-Class® customer service every time.
Audience members will learn how to...
- Communicate effectively across the entire customer journey.
- Use the latest research from psychology and neuroscience to connect with customers.
- Deliver proactive service to prevents issues from occurring.
Need a keynote speaker? Request a quote and book Adam today!
Customer Service Expert
Adam is a frequent media guest and is often cited in pieces on customer service and customer experience. From The Huffington Post to Entrepreneur, he has appeared or been cited in nearly 100 different media outlets, including podcasts, radio, and television.
Adam is a 3rd-generation entrepreneur with a background in retailing, franchising, and wholesaling. He understands what it means to be face-to-face with customers and the crucial role customer experience plays in making organizations profitable and sustainable.