CUSTOMER EXPERIENCE KEYNOTE SPEAKER
The feedback was overwhelmingly positive
Adam delivered. He did his homework on our industry and delivered an exceptional presentation. The feedback was overwhelmingly positive. In fact, several attendees looked to engage Adam for projects at their companies.
I would highly recommend Adam to anyone that wants a positive and engaging message to “kick off” a conference.
NEUROWORDS(TM): USE THE PSYCHOLOGY OF COMMUNICATION TO REVOLUTIONIZE YOUR CUSTOMER EXPERIENCE
How much more effective would your team be if they could choose the right words at the right time?
How much more successful could your team be if they could structure communication for maximum impact?
In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.
Participants will learn how the words we choose and the words we use shape our customers’ experiences. By sharing his 3P NeuroWordsTM Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.
Your participants will learn...
- The most dangerous word in the world and how to avoid using it with customers,
- How individual words, even out of context, can have a dramatic impact on customers, and
- Why “those who frame the experience, dictate the experience” — for better or worse.
After this humorous and thought-provoking keynote, your participants will never look at communication the same way again.
Be Your Team’s Hero: How to Lead A World- Class Customer Experience Team
With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams.
But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?
In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework.
This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization. Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.
Your participants will learn:
- The one action they must personally take to ensure they get buy-in from their team,
- The approach that almost every organization gets backwards when training their employees, and
The biggest mistake leaders make when empowering frontline teams.
After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.
Adam Toporek nailed it!
Adam Toporek nailed it!
He is a truly engaging, entertaining and energetic evangelist for helping companies and people to become better internal and external customer service providers.
Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and workshop leader who helps organizations transform their customer experiences through effective training and insights. A third generation entrepreneur with extensive experience in retail, wholesale, small business and franchising, Adam understands the impact that customer experience can have on the bottom line.
As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience.