Customers That Stick Guide to Online Customer Service Certificate and Degree Programs Banner

Contact Information
9697 East Mineral Avenue
Centennial  Colorado  80112
Phone: 800-811-5663
Program Website: Jones International University MBA

Program Information
Degree or Certificate: Degree
Program Cost: $31,120.00
Additional Cost Information: Tuition includes estimated supply costs such as books. Financial aid is available and active-duty, veterans, military spouses and dependents are eligible for reduced tuition pricing.

What is the course content like?
Examples of learning outcomes include:

  • Create a systems approach to integrating business systems for effective internal and external customer service management.
  • Develop a customer centered focus that has a positive impact on organization performance.
  • Create strategies for organizational change.
  • Employ quantitative and qualitative decision-making tools.

How long is the program?
Jones International University offers both an MBA and a MABC in Leading a Customer Driven Organization. Each degree program will take 24 months (at full time status) to complete and are made up of 36 credit hours.

What types of careers or positions can this program lead to?
The customer comes first. The best and brightest leaders in any organization share one common secret: If you take care of your customer, success will follow. Despite most companies’ claim that they are customer-centered, most organizational structures are, in fact, product-driven. But times are changing.

JIU’s MBA in Leading a Customer Driven Organization examines the paradigm shift in business assumptions about the customer and enables you to implement important structural changes designed to meet the needs of your organization’s customers – both external and internal. The expertise gained from this progressive specialization can be applied to any field or industry that has internal or external customers.

Business leaders and those seeking positions of leadership and influence within customer-centric organizations will find this degree program especially valuable. Typical students include CEOs, COOs and other executives who seek to empower their sales and service teams, global or international sales directors, director of sales and service, territory sales directors as well as sales and/or service managers, as well as those aspiring to such positions.