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Hello Friends!

Thank you for listening to my interview with Yanique Grant on the Navigating the Customer Experience podcast. I had a great time during the interview, and I hope you found value in the discussion.

This page contains the free gift we are offering to Yanique’s listeners: 10 Power Words You Absolutely Must Use. This print-ready reference is a handy tool to have at your desk or on your desktop when working with customers. It can help remind you of powerful words that can make you more effective in creating great experiences and resolving difficult issues.

To download your free gift, simply click the button below.

10 Power Words You Absolutely Must Use
10 Power Words You Absolutely Must Use

The 10 Power Words are covered in more detail in Adam’s book Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines.

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