We have always taken photo attribution seriously here at Customers That Stick. There are many ways to attribute photos, and historically, we have chosen to reference all of our credits on this photo credit page. While this process has worked well until now (we have not had a single complaint or question in this area in over two years), our blog is now being syndicated widely across a number of large platforms. When syndicated, the photo credit page is no longer one click away from the post in which it is contained. As of March 24, 2014, we are adapting our policy to reflect the current state of our blog. To make sure that our sources receive credit on these syndicated content outposts, we will be adding our photo credits to the bottom of each post moving forward. Unfortunately, updating the previous posts will not update the posts that are already in syndication. As such, we are just moving forward from this date forward. Feel free to contact us if you have any questions about this change of policy.

Yours in service,
The CTS Team

_________________________________________________________________________

The photos on this site are used under license through the various sites from which they have been downloaded. Many do not require photo credits; however, we believe in giving credit to artists. All credits for pictures on this site can be found on this page. If a picture does not have a credit, it is original material or its origin is otherwise explained in the post’s notes.

Pages
About AT
> Credit Charleston, SC Photography

2014 March
Monthly Mash and Customer Service as A Competitive Advantage > Credit
Three Big Picture Ideas for Introducing New #CustExp Technology
> Credit
The Importance of First Contact Resolution > Credit
Customer Experience: At the Edge of a New Discipline > Credit

2014 February
Monthly Mash and A Customer Service Exception > Credit
Putting the Customer Ahead of the Customer Service Checklist > Credit
To Earn Social Proof, Focus On Stellar Customer Service > Credit
The Impact of Reducing Customer Wait Time > Credit
What Do We Know About Big Data? (Infographic) > (Image: Screen Shot | Jaspersoft Infographic)
Key Statistics to Help You Use Email Effectively > (Image: Screen Shot | BlueHornet Study)
Are You Easy to Do Business With? > Credit

2014 January
Sharpening Your Organizational Saw > Credit
The Best Way to Make a Customer-Facing Team More Effective > (Image: Screen Shot | The Eisenhower Matrix)
Anatomy of a Customer Service Professional > Credit
2014 CX Predictions: eBook and the Coming of Geofencing > Credit
Monthly Mash and the Power of Trust > (Image: Amazon Screen Shot | The SPEED of Trust)
29 Customer Service Resolutions for 2014 > Credit

2013 December
Monthly Mash and Respect, It Matters > Credit
Is Great Customer Service Enough Now? > Credit
5 Quick Customer Communication Wins > Credit
9 Customer Experience Statistics to Refocus Your Team > Credit

2013 November
Monthly Mash and The Powerless Customer > Credit
Happy Thanksgiving from CTS! > Credit

2013 October
Monthly Mash and the Value of One Customer > Credit
National Customer Service Week 2013: What’s Your Plan? > Credit
Your Service Is Only as Good as Your Systems > Credit
6 Can’t Miss Ways to Reinvigorate Your Customer Service Team > Credit
33 Ways to Tap Your Internal Consultants > Credit
How to Handle “I’m Just Browsing” > Credit

2013 September
Monthly Mash and the Customer’s Invisible Rules > Credit
How to Keep Employees from Becoming Double Agents > Credit
For the #CustServ Front Lines: Remember One Thing > Credit
Your Signage Sends a Message: Make Sure It’s The Right One > Credit (Sandwich shop sign)
Your Signage Sends a Message: Make Sure It’s The Right One > Credit (Natural Grocers hours)
7 Ways to Neutralize Jerks in the Workplace, and Why You Should > Credit

2013 August
Monthly Mash and Names as a Two-Way Street > Credit
Customer Service Training: Principles Trump Procedures > Credit
Customers Lying Online: An Interesting New Study > Credit
Anecdotal Customer Feedback and the Problem of Uncle Jimmy > Credit
How to Retain Customers: 8 Reasons Retention Is More Profitable > Credit
Who’s On Your CARE Committee? > Credit
Even the Apple Store Isn’t the Apple Store Everyday > Credit

 

2013 July
Monthly Mash and a Customer Service Rorschach Test > Credit
4 Ways to Get Good Social Customer Service > Credit
5 Reasons Customer Documentation Is at the Heart of Great Service > Credit
A Brief Philosophy of Customer Service Capability > Credit
7 Keys to Documenting a Customer Interaction > Credit
What Is a Customer Worth? Customer Lifetime Value via SlideShare > Credit
Netflix, Customers, and Evolving a Business Model > Credit
Customer Service, Richard Nixon, and the Silent Majority > (Image: YouTube Screenshot | The Great Silent Majority Speech)
Customers and Support: A Social Contract > Credit

 

2013 June
Monthly Mash and Self Service > Credit
Can Complaining About a Company Online Hurt Your Job Prospects? > Image: On Device Research Screenshot
4 Easy Site Changes to Create a Great Customer Experience > Credit
9 Keys to Managing Customer Expectations > Image: Consumer Reports. “Selling It.” July 2013 edition, p.67.
Sales, Customer Service or Operations: Which is Most Important? > Credit
Customer Gifts: Making a Nice Gesture the Right Gesture > Credit
Delta Air Lines Improves Customer Experience with a Safety Video > (Image: YouTube Screenshot | Delta In-Flight Video)

2013 May
Monthly Mash and the Right Demeanor > Credit
Social Media Is a Channel Not a Strategy > Credit
5 Small Business Lessons from the Kitchen Nightmares Meltdown > Credit (seated at table)
5 Small Business Lessons from the Kitchen Nightmares Meltdown > (Images: YouTube | Kitchen Nightmares Screenshots)
5 Empowering Questions to Create a Customer Service Mindset > Credit
3 Ways to Keep Daily Deal Sites from Becoming Customer Turnoffs > Credit
Win the Argument, Lose the Customer > Credit

2013 April
Monthly Mash and April Fool’s Day > Credit
How Amazon Can Improve Its Rating System > (Image: Amazon.com | Product Rating Screenshots)
Want to Be a Good Customer? Look in the Mirror > Credit
Nonprofit Spotlight: Help a Boston Marathon Hero > Credit (AP Source)
Nonprofit Spotlight: Help a Boston Marathon Hero > (Image: Donation Page Screenshot)
6 Ways to Keep The Sucky Service Snowball from Rolling Downhill > Credit (parking lot)
6 Ways to Keep The Sucky Service Snowball from Rolling Downhill > Credit (snowball)
What You Don’t Want Me Thinking When I Buy From You > Credit

2013 March
Monthly Mash and The Power of Why > Credit
7 Ways to Deliver a Faster Customer Experience  > Credit
Upgrade Your Customer Service Technology on a Budget > Credit
How to Handle Customer Threats > Credit (Laptop)
How to Handle Customer Threats > Credit (Angry Man)
In Defense of Customer Service Scripts > Credit
6 Can’t Miss Ways to Kickstart Your Customer’s Experience > Credit
Organizational Management: The Doomsday Preppers Edition > (Images: National Geographic | Doomsday Preppers Screenshots)

 

2013 February
Five Ways that Video Matters for Customer Experience > Credit
Are You Renting Customers Space in Your Head? > Credit
Customer Service: What Does Good Look Like? > Credit
Smack Me Down Hard: This Blog Will Be Better For It > Credit
Why I Don’t Call Out Bad Companies by Name on This Blog > Credit
What President Clinton Can Teach Us About Customer Service > Credit
Don’t Stalk Me: A Customer Experience Cautionary Tale > Credit
What Are the Next 10 Words? A #CustServ Lesson from The West Wing > (Image: YouTube Screenshot)

 

2013 January
In Search of #CustServ Excellence: Management by Walking Around > Credit
Less Staff, Better Customer Service? The JCPenney Plan > Credit
What Is Hero-Class Customer Service? Part 1 > Credit

 

2012 December
Suck It Up, Do the Work, Win > Credit (Jackhammer)
Suck It Up, Do the Work, Win > Credit (Track)
How a Prisoner’s Dilemma Explains the Power of Customer Service > Credit
Customer Support: How a Small Team Can Produce Results > Credit
Is Every Customer Really a VIP? I’m Sorry But… > Credit
Happy Holidays from Customers That Stick > Credit
4 Customer Service Trends for 2013 > Credit


2012 November

Monthly Mash: Death of Newsweek & Preparing for Digital Change
> Credit
What Is Your Customer Response Time? > Credit
Can Customer Service Help Save Government? A Post-Election View > Credit (Lobby)
Can Customer Service Help Save Government? A Post-Election View > Credit (Woman at Desk)
Annoying 1 Old Customer to Gain 5 New? A Lesson from the UFC > Credit
What Is Customer Experience Enhancement? And Why It Matters > Credit (Woman with headset)
What Is Customer Experience Enhancement? And Why It Matters > Credit (Silo)

 

2012 October
Monthly Mash: Seth Godin & National Customer Service Week 2012
> Credit
If I Lose a Customer… > Credit
What Are Customer Complaints? They’re Gifts > Credit
All Customer Service Is Subject to the Abuse Exception > Credit
Tell Marketing: The Customer Experience Begins with Them > Credit (Hiker)
Tell Marketing: The Customer Experience Begins with Them > Credit (Segway)
Great Customer Service Begins With Adequate Resources > Credit
5 Lessons Salespeople Can Teach Customer Service Professionals > Credit
What Is a Customer? Did Gandhi Really Say? > Credit
Listen to Authorities About Sandy: My Hurricane Experience
> Credit

 

2012 September
Happy Labor Day
> Credit
Sometimes WOW Only Takes 5 Seconds > Credit
The Nicest Customer Service Complaint of All > Credit
If You Love Your Customers, Set Them Free > Credit
When You Look at Your Customers, What Do You See? > Credit
Smiling On The Phone: Does It Really Work? > Credit
The Ritz-Carlton’s Famous $2,000 Rule > Credit

 

2012 August
Monthly Mash: Customer Experience Tools and Customer Loyalty
> Credit
Customers Who Use Social Media Are More Vocal & Spend More > Credit
How Do You Handle Angry Customers? Patrick Swayze Style! > Credit
Is Your Customer Service Remarkable? > Credit
7 Customer Service Qualifications Everyone Must Have > Credit
Is Great Customer Service Enough? > Credit
Are You Making Brand Deposits? > Credit

 

2012 July
Monthly Mash: Customer Service Tools and Marketing in the Round
> Credit
Customer Service Is Not A Two-Way Street > Credit
How to Make the Three States of Customer Service Work for You > Credit
Big Data Knows Your Name: You Better Know Hers > Credit
Why You Should Introduce Negativity Into Your Training > Credit
The 5th Habit of Customer Service: A Shout Out to Stephen Covey > Credit
How a Customer Service Ethic Changed My Twitter Philosophy > Credit

 

2012 June
Monthly Mash: Customer Service Tools and Innovating Pizza
> Credit
Is The Customer Thank You Note Dead? > Credit
Does Your Business Have An Employee Uniform Policy? > Credit
What Is a Loyalty Program? (And Will It Work For You) > Credit (Bar Graph)
What Is a Loyalty Program? (And Will It Work For You) > Credit (Loyalty Card)
When Should You Help A Coworker Struggling With A Customer? > Credit

 

2012 May
We Have Winners! The CTS Launch Sweepstakes
> Credit (Kindle Fire)
We Have Winners! The CTS Launch Sweepstakes > Credit (Secret Service Orientation)
We Have Winners! The CTS Launch Sweepstakes > Credit (The Welcomer Edge)
Monthly Mash: Customer Service Tools and Non-Designer’s Design > Credit
UPrinting Customer Service: When Real People Actually Answer > Header Credit
> White Jacket Female
> Handshake Female
> Cell Phone Male
> Headset Female
UPrinting Customer Service: When Real People Actually Answer > Credit
Must-See Video Interviews with Customer Service Authority John DiJulius: Parts 1& 2 > Credit
Improve Your Customer Experience: John DiJulius Interview, Part 3 > Credit
The Secret Service Summit: John DiJulius Interview, Part 4 > Credit

 

2012 April
Monthly Mash: Customer Service Tools and CXO Chat
> Credit
Want to Help Your Customer? Then Just Shut Up > Credit (Shark Tank)
Want to Help Your Customer? Then Just Shut Up > Credit
Marketing Domino’s: Should an Ad Campaign Tell Customers NO? > Credit

 

2012 March
What Is Customer Service?
> Credit
What Is Great Customer Service?
> Credit
The Launch: Customers That Stick
> Credit
The Welcomer Edge: An Interview With Author Richard Shapiro
> Credit (The Welcomer Edge)
How Good Marketing Can Create Bad Customer Service > Credit
How to Create a Customer Service Mindset with One Question > Credit

 

2012 February
The Final Post & Win A Kindle Fire
> Credit (Kindle Fire)
The Final Post & Win A Kindle Fire
> Credit (Secret Service Orientation)
The Final Post & Win A Kindle Fire
> Credit (The Welcomer Edge)

 

2012 January
Monthly Mash: Customer Experience Tools and Epic CustServ Fail > Credit
5 Examples of Customer Service Skills You Can’t Ignore > Credit
Bank Convenience: Are You Being Held Hostage to Bad Customer Service > Credit (bank chart)
Bank Convenience: Are You Being Held Hostage to Bad Customer Service > Credit (pig handcuffs)
Why Your Awful Customer Service Sucks for Me > Credit

 

2011 December
Monthly Mash: Customer Experience Tools and The HootSuite Owl > Credit (screenshot)
Monthly Mash: Customer Experience Tools and the HootSuite Owl > Credit (owl pic)
Why Average Customer Service Is The Norm — And Always Will Be > Credit (Dodgeball)
Why Average Customer Service Is The Norm — And Always Will Be > Credit (standard normal distribution)
How This Blog Will Change in 2012 > Credit

 

2011 November
Monthly Mash: Customer Experience Tools and Secret Service > Credit
A Superb Customer Service Conference: The Secret Service Summit > Credit (All pictures taken from this link. Further attribution unknown.)
Nonprofit Spotlight: Help Refugees with the Blue Key Campaign > Credit
Customer Appreciation: Giving Thanks on Another Level > Credit
Understanding Customer Lifetime Value: A Non-Geek’s Guide > Credit (Big Bang Theory)
Understanding Customer Lifetime Value: A Non-Geek’s Guide > Credit (Coffee Cup)
Understanding Customer Lifetime Value: A Non-Geek’s Guide > Credit (Segmented Apple)
Understanding Customer Lifetime Value: A Non-Geek’s Guide > Credit (Rope Doll)

 

2011 October
Steve Jobs’ Greatest Legacy: The Customer Experience > Credit
Help Me Create A Smokin’ Hot Customer Experience Blog Roundup > Credit
Six Easy Ways to Make Sure Your Customers Hate You > Credit
National Customer Service Week 2011: What’s Your Plan?
> Credit (Paper Smile Face)

 

2011 September
Customer Service Stories: Stop Subcontractors From Killing Your Clients
 > Header Credits
> White Jacket Female
> Handshake Female
> Cell Phone Male
> Headset Female
How Your Pride Is Losing You Customers
> Credit
What Is Excellent Customer Service > Credit


2011 August
Does Your Business Need A Customer Referral Program > Credit
Customer Service Stories Introducing the New Series > Header Credits
> White Jacket Female
> Handshake Female
> Cell Phone Male
> Headset Female
Customer Service Stories: Getting to the Root of Customer Service > Credit
The Definition of Customer Loyalty > Credit

 

2011 July
My New Comment Policy: What Do You Think? > Credit

 

2011 March
Chick-fil-A Does Customer Service > Credit