Business Keynote Speaker
Who Is Adam?
Adam is an internationally-recognized expert on customer service.
Drawing on his extensive background as an entrepreneur and owner of multiple retail service businesses, Adam delivers insightful, useful takeaways that help audience members focus on what matters most to their customers.
He is the author of Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines (AMACOM, 2015) and co-host of the Crack the Customer Code podcast.
Adam has been cited or featured in over 100 different media and has been recognized in both ICMI’s Top 50 Thought Leaders” and Huffington Post’s “Top 100 Most Social Customer Service Pros On Twitter.”
Why Book Adam?
Adam will engage and educate your audience. His presentations are colored with real stories, tasteful humor, and illuminating research.
He shares proven strategies and actionable techniques that audiences can implement immediately.
When Adam stands in front of your audience, they will instantly feel his energy and enthusiasm. His keynote speeches are designed to give audience members “a smile on their face and a fire in their belly.”
Adam’s keynotes will not only inspire, they will help audience members move past the same age-old advice to view customer service and customer relationships in a fresh, new way.
From the moment you contact Adam, your audience members will be one step closer to transforming their customer service.
What Are Adam’s Keynote Topics?
Adam offers two keynote speeches on customer service and customer experience.
What You Can Expect When You Book Adam?
Adam and the team here at CTS strive to deliver the same Hero-Class® customer experiences to meeting planners and event organizers that we teach to organizations.