Business Keynote Speaker
Adam Toporek

Who Is Adam?

Adam Toporek Business Keynote SpeakerAdam is an internationally-recognized expert on customer service.

Drawing on his extensive background as an entrepreneur and owner of multiple retail service businesses, Adam delivers insightful, useful takeaways that help audience members focus on what matters most to their customers.

He is the author of Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines (AMACOM, 2015) and co-host of the Crack the Customer Code podcast.

Adam has been cited or featured in over 100 different media and has been recognized in both ICMI’s Top 50 Thought Leaders” and Huffington Post’s “Top 100 Most Social Customer Service Pros On Twitter.”

Why Book Adam?

Adam Toporek Business Keynote SpeakerAdam will engage and educate your audience. His presentations are colored with real stories, tasteful humor, and illuminating research.

He shares proven strategies and actionable techniques that audiences can implement immediately.

When Adam stands in front of your audience, they will instantly feel his energy and enthusiasm. His keynote speeches are designed to give audience members “a smile on their face and a fire in their belly.”

Adam’s keynotes will not only inspire, they will help audience members move past the same age-old advice to view customer service and customer relationships in a fresh, new way.

From the moment you contact Adam, your audience members will be one step closer to transforming their customer service.

What Are Adam’s Keynote Topics?

Adam offers two keynote speeches on customer service and customer experience.


Be Your Customer’s Hero:

Creating Incredible Connections with Customers

Forget WOW. Customer service today is about delivering consistently and effectively across a wide range of experiences.

However, service consistency is probably one of the greatest challenges all organizations face.

This keynote teaches frontline teams and organizational leaders how to deliver Hero-Class® customer service every time.

Audience members will learn how to…

  • Communicate effectively across the entire customer journey.

  • Use the latest research from psychology and neuroscience to connect with customers.

  • Deliver proactive service to prevents issues from occurring.


The Hero-Class® Experience

Creating the Ultimate Customer Journey

For customers, customer service is not a department, it is an expectation about how they will be treated.

Customers expect great experiences across their entire journey with an organization.

This keynote will help organizational leaders prepare their teams and organizations for customer experience success.

Audience members will learn how to…

  • Use psychological principles to design the ultimate customer experience.

  • Identify the most important pressure points in the customer’s journey.

  • Employ “smart empowerment” to solve more issues on the spot.

What You Can Expect When You Book Adam?

Adam and the team here at CTS strive to deliver the same Hero-Class® customer experiences to meeting planners and event organizers that we teach to organizations.

  • Professionalism.

    Adam will always make sure he understands who your audience is and what your organization is trying to accomplish. He will show up on time and deliver in time.

  • Access and responsiveness.

    While we have a team, Adam is always directly accessible and will respond promptly to address anything you need.

  • Pre-event questionnaire.

    You will receive a pre-event questionnaire so that Adam can better understand your audience and tailor his speech to communicate as effectively as possible.

  • Social sharing.

    If your event is public and you wish it publicized, we will promote your event via Adam’s and CTS’s social channels.

  • Discounted book copies.

    For those who are interested in providing copies of Be Your Customer’s Hero to their audience members or organization, discounted pricing on autographed book copies is available.

  • Easy to do business with.

    We will strive to make sure your entire experience booking and working with Adam is as effortless as possible.

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