Customers That Stick®
Shares

Tag Archives for " brand deposits "

Sucky Service Snowball | Rolling Downhill

6 Ways to Keep The Sucky Service Snowball from Rolling Downhill

It begins innocently enough. The reservation got messed up. Your agent put down 10 p.m. instead of 10 a.m. It is a minor slip of the keyboard, a single letter. But you are in the airport car rental business.

More...
Are You Making Brand Deposits | Starbucks Cup of Coffee

Are You Making Brand Deposits?

The post below is partially excerpted from our upcoming eBook 7 Secret Customer Service Techniques Every Expert Knows! Learn more about our new eBook at the bottom of this post. One of my favorite concepts

More...