Consulting is an important mechanism for business process improvement and engaging an outside perspective can breathe new life into stagnant areas of your business.
In fact, a good customer experience consultant can help your organization walk through your entire customer experience and identify the essential touchpoints that define your customer’s experience with your organization.
Yet, there is a treasure trove of wisdom sitting within your organization: your team.
These internal consultants can show you where processes break down and why, how projects are derailed and by who, and a whole host of other insights into the operation of your organization.
Of course, team members can often only see their piece of the puzzle, and the quality of the insights they share might be limited by their lack of a wider lens. However, just as often, their insights provide valuable intel that cannot be gained any other way.
Like an external consultant, your team members offer a variety of fresh perspectives that cannot be found in the manager’s office or the C-Suite.
So, below is a list of … Read More