Tag Archives for " customer experience tools "

3 Questions to Ask Before Launching Live Chat for Customer Service

At CTS Service Solutions, we believe one of the best ways to improve  customer experiences is by making interactions ad easy as possible and by decreasing the hassle-factor. Enter live chat. Live chat

More...

Customer Information Form Basics: What You Need to Know

The words Big Data are spoken every day in corporate offices around the world. And the benefits of it to companies and customers is, well… big. And while Big Data is becoming more accessible to small

More...
5 Ways to Improve Your Team's Product Knowledge | Office worker point at screen

5 Ways to Improve Your Team’s Product Knowledge

When it comes down to it, a company’s thorough knowledge of its own products has the ability to make or break customer relationships, both individually and organisationally. A company that is knowledgeable

More...

Five Ways that Video Matters for Customer Experience

Guest Poster: Andrew Konoff It is my pleasure to introduce Andrew Konoff. Andrew is the Marketing and Community Manager at GoInstant, a co-browsing company. There, he runs a blog that focuses on bringing

More...
Cover: The Non-Designer's Design Book

Monthly Mash: Customer Service Tools and Non-Designer’s Design

Volume 6: April 2012 Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource: The Non-Designer’s

More...
Picture of Snow Owl | HootSuite Owl Representation

Monthly Mash: Customer Experience Tools and The HootSuite Owl

Volume 2: November 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere.   Customer Experience Resource:

More...
John DiJulius | Customer Service Keynote Speaker

Monthly Mash: Customer Experience Tools and Secret Service

Volume 1: October 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Many thanks to those who participated

More...