Tag Archives for " customer experience "

Why Amazon Will Swallow Almost Everyone

Why Amazon Will Swallow Almost Everyone

Amazon. The name itself perfectly captures the essence of what the company has become. It is the largest, dominant feature in its ecosphere. It provides sustenance to those who use its resources. It serves

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Faces of Customer Experience: Nicole Miller

Meet Nicole Miller! My name is Nicole Miller and I graduated in 1990 at Marymount University where I received a bachelors degree in business and fashion merchandising. Since graduation, I have always

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Faces of Customer Experience: Carol Euliss

Meet Carol Euliss! I have been an RN for 36 years, a childbirth educator for 20 years, and a doula for 16 years. I have worked for Community Health Network in Indianapolis, IN for 27 years. I teach classes,

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Faces of Customer Experience: Becky Lollar

Meet Becky Lollar! I grew up in Bartlett, TN and attended Union University in nearby Jackson where I earned degrees in elementary education. I taught Kindergarten for three years then chose to stay at

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Holiday Customer Service | Red Gift Boxes

6 Ways to Kickstart Your Organization for The Holiday Shopping Season

With the official Black Friday starting gun for the holiday season now officially fired, we thought we would share some tips for helping you prepare your teams for the remainder of the season. Remember,

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Documentation and a Tale of Four Phone Calls

The following is a post from Tricia Keels, Social Media Manager here at CTS. What I like most about Tricia’s story is that it demonstrates how great systems and training can make a high effort experience

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Faces of Customer Experience: Ali Banks

Meet Ali Banks! Ali Banks’ began her career in architecture but left her real estate development job to pursue her love of food at Le Cordon Bleu, Paris. Her food adventure brought her back home

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Faces of Customer Experience: Annette Franz

Meet Annette Franz! Annette Franz, CCXP is Director, VOC Consulting at Confirmit. Through her blog, CX Journey, Annette shares her passion for helping companies transform their cultures to ensure the

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Mike Wittenstein | StoryMiners

Faces of Customer Experience: Mike Wittenstein

Meet Mike Wittenstein! Twenty five years, 25 countries, 400 clients, $1.5b in measurable impact. | IBM eVisionary. Founder/leader at Storyminers, one of the world’s first experience/service design

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Customer Service Qualifications SlideShare Cover

SlideShare: 7 #CustServ Qualfications Everyone Must Have

Customer service is a tough job, and customer-facing professionals must have many positive personality traits to be successful. In 2012, we wrote a post called 7 Customer Service Qualifications Everyone

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