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Tag Archives for " customer loyalty "

Loyalty Programs Millennials | Group of students looking at their phones

Improve Millennials’ Experience with a Targeted Loyalty Program

Guest Poster: Kristen Gramigna Kristen Gramigna is Chief Marketing Officer for BluePay, a credit card processing firm, and also serves on its Board of Directors. She has more than 15 years experience in

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Customer Experience Statistics | Line Graph

9 Customer Experience Statistics to Refocus Your Team

Customer-facing professionals need to know not only the scope of the challenges they face but also the results that stem from their actions. Statistics centered around the customer experience can help

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What Marketing Needs to Know About Customer Loyalty

What Marketing Needs to Know About Customer Loyalty (Infographic)

Customer retention and loyalty are significant profit drivers for most organizations, as we demonstrated in our own customer retention infographic a few months ago. In most cases, retaining existing customers

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Customer Retention by the Numbers | Customer Service Infographic

When Customers Stick: Customer Retention by the Numbers (Infographic)

From small businesses to huge corporations, everyone wants to know the secret to keeping customers. How do we earn repeat business for years and years to come? In the infographic below, we use various

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What Is a Customer Worth? | SlideShare ScreenShot

What Is a Customer Worth? Customer Lifetime Value via SlideShare

On November 29, 2011 we posted a “back of the napkin” guide for calculating the economic value a customer brings over their “lifetime” with a business. We designed Understanding Customer Lifetime

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How Often Should We Post | Blog Posting Frequency Grid

Monthly Mash and How Often Should We Blog?

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 13: November 2012 Thoughts On The Customer: Reflections

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Preparing for the Digital World | Globe with Numbers

Monthly Mash: Death of Newsweek & Preparing for Digital Change

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 12: October 2012 Customer Experience Resource: The Digital

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If I Lose A Customer | Bottle In Desert

If I Lose a Customer…

…I have failed. Failed to provide enough value. Failed to listen closely enough. Failed to communicate effectively enough. Not every customer lost is a failure. People move out of the market, people

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The Customer Conversation Logo

Monthly Mash: Customer Experience Tools and The Customer Conversation

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 10: August 2012 Customer Experience Resource: The Customer

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Are You Making Brand Deposits | Starbucks Cup of Coffee

Are You Making Brand Deposits?

The post below is partially excerpted from our upcoming eBook 7 Secret Customer Service Techniques Every Expert Knows! Learn more about our new eBook at the bottom of this post. One of my favorite concepts

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