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Tag Archives for " customer service documentation "

Keys to Documenting a Customer Interaction

7 Keys to Documenting a Customer Interaction

Last Thursday, we discussed the importance of documenting customer interactions in 5 Reasons Customer Documentation is at the Heart of Great Service. In that post we discussed how important documentation

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Customer Service Documentation

5 Reasons Customer Documentation Is at the Heart of Great Service

Do you want to know one of the essential signs that a company has a Hero-ClassTM Customer Service culture? Customer documentation. Yes, I said documentation. Okay, I can hear you now: Booooorrrring. And

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