Who is the ideal candidate for a customer service position? What qualifications should that person have to succeed?
Since customer service in inherently broad in scope, stretching across industries, sectors, and environments, no definitive set of qualifications exists. The skills one needs to deliver great customer service will differ between a wholesale jet fuel company and a strip center ice cream shop.
Yet, despite this diversity of circumstance, all customer service has human interaction at its core. No matter the situation, customer service is always about people helping other people, and as such, certain attributes are universally helpful for customer facing professionals (CFP’s) to have.
Qualifications for Customer Service
Below are 7 key qualifications for customer service that are essential for every customer service representative:
- Empathy — The ability to understand where others are coming from is fundamental for those who work with customers. CFP’s must be able to relate to how their customers are feeling in order to help replace those feelings with more positive ones. Read More