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Tag Archives for " customer service statistics "

What Email Support Tone Do Customers Prefer?

According to Help Scout, 94% of all online retailers provide email customer service. That means that a significant number of interactions with customers are made through email. Software Advice, a website


Do Customers Prefer a Call Back? This Study Says YES

“I’m busy right now. Let me call you back.” This is a statement that one can be very forgiving of when it comes from a long-time friend but not so forgiving of when it comes from a company. But is

Customer Experience Statistics | Line Graph

9 Customer Experience Statistics to Refocus Your Team

Customer-facing professionals need to know not only the scope of the challenges they face but also the results that stem from their actions. Statistics centered around the customer experience can help