Customers That Stick®

Tag Archives for " customer service techniques "

Put the Customer Ahead of Customer Service Checklist

Putting the Customer Ahead of the Customer Service Checklist

As managers and owners, we have to take care that the systems we put in place to manage and ensure great customer experiences do not create robotic procedures that can be counter to the very experiences

The Ritz-Carlton's Famous $2,000 Rule | Customer Lifetime Value | Bell Desk

The Ritz-Carlton’s Famous $2,000 Rule

How much would you empower your employees to serve your customers? The Ritz-Carlton has put a number to that very question. If you’re one of their customers, the good news is that… The Ritz-Carlton