Tag Archives for " customer service training "

Customer Information Form Basics: What You Need to Know

The words Big Data are spoken every day in corporate offices around the world. And the benefits of it to companies and customers is, well… big. And while Big Data is becoming more accessible to small

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What Email Support Tone Do Customers Prefer?

According to Help Scout, 94% of all online retailers provide email customer service. That means that a significant number of interactions with customers are made through email. Software Advice, a website

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5 Customer Service Language Hacks

Language is important not just to how we communicate with our customers but to how we communicate with ourselves. The right words can put an irritated customer at ease and help you approach difficult situations

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Kate Nasser

An Interview with Kate Nasser: Better #PeopleSkills

Kate Nasser, The People Skills Coach™, is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms

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5 Ways to Improve Your Team's Product Knowledge | Office worker point at screen

5 Ways to Improve Your Team’s Product Knowledge

When it comes down to it, a company’s thorough knowledge of its own products has the ability to make or break customer relationships, both individually and organisationally. A company that is knowledgeable

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Customer Service Throwback Thursday

A friend sent me this checklist she found while cleaning her mother’s room. We could not find the company that produced it, but it appears to have been created in 1969. The list includes 10 timeless

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Frontline Customer Service Book Announcement

We Have a Book Deal!

We are super excited to announce that we officially have a book deal! The book is centered on frontline customer service and is meant to provide customer-facing employees the mindset, strategies, and techniques

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Sharpening the Organizational Saw

Sharpening Your Organizational Saw

In Stephen Covey’s The 7 Habits of Highly Effective People, Habit 7 centers around the idea of  “sharpening the saw.” This concept is illustrated in an anecdote where a lumberjack is toiling

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For Your #CustServ Front Lines: Remember One Thing

For the #CustServ Front Lines: Remember One Thing

Whenever we can personalize a customer experience, we have gone a long way towards making that experience great. Every customer wants to feel valued, to feel special, and personalizing the customer’s

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Customer Service Training: Principles Over Procedures | Food Sign with Seagulls

Customer Service Training: Principles Trump Procedures

Last week, I went to a national “market” restaurant to grab a quick lunch. I do not go to this chain often but have been an infrequent customer since I discovered it back in 1993. So, I have a bit

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