From small businesses to huge corporations, everyone wants to know the secret to keeping customers. How do we earn repeat business for years and years to come?
In the infographic below, we use various customer retention statistics to break down the three most important aspects of customer retention:
- Why Customers Leave
- Why Customers Stick, and
- Why Retained Customers Mean Money
Understanding customer retention begins with understanding the drivers behind customer loyalty and defection, then this understanding must be supported by organizational buy-in to the economic benefits of retention. The retention statistics below can support this process in your organization.
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