Meet Jeannie Walters!
Jeannie Walters is the Chief Customer Experience InvestigatorTM/Founder of 360Connext, the only global organization specializing in Customer Experience InvestigationTM, a trademarked process of walking in the customer’s shoes for a truly objective view.
She has been helping companies improve retention, employee engagement, digital experience and social customer care for more than 15 years.
Jeannie’s 2012 TEDx presentation inspires her community to collect microinteractions, the small, sometimes unnoticed things that can have a huge impact on the customer experience. Jeannie is a member of Faith Popcorn’s Talent Bank and a charter member of the Customer Experience Professionals Association. Also a very active writer and blogger, she contributes regularly to CustomerThink, Business2Community, Yahoo! Small Business and Social Media Today. She serves as an editorial team member for the Social Media Club, and was recognized on the Huffington Post as one of “The Top 100 Most Social Customer Service Pros On Twitter.” Read More