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Jeannie Walters of 360Connext

Faces of Customer Experience: Jeannie Walters

Meet Jeannie Walters! Jeannie Walters is the Chief Customer Experience InvestigatorTM/Founder of 360Connext, the only global organization specializing in Customer Experience InvestigationTM, a trademarked

Inside Customer Service

Inside Customer Service: Jeannie Walters

We are pleased to present our next installment in the Inside Customer Service video series with Jeannie Walters. Jeannie is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based

Sucky Service Snowball | Rolling Downhill

6 Ways to Keep The Sucky Service Snowball from Rolling Downhill

It begins innocently enough. The reservation got messed up. Your agent put down 10 p.m. instead of 10 a.m. It is a minor slip of the keyboard, a single letter. But you are in the airport car rental business.