Meet Jeannie Walters!
Jeannie Walters is the Chief Customer Experience InvestigatorTM/Founder of 360Connext, the only global organization specializing in Customer Experience InvestigationTM, a trademarked
We are pleased to present our next installment in the Inside Customer Service video series with Jeannie Walters.
Jeannie is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based
It begins innocently enough.
The reservation got messed up. Your agent put down 10 p.m. instead of 10 a.m. It is a minor slip of the keyboard, a single letter. But you are in the airport car rental business.