A fairly popular quote about the nature of what a customer is has been making the rounds in the customer service world for years. The quote, in it’s more common form, reads like this:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”
This quote has been popularly attributed to Indian nationalist leader Mahatma Gandhi in blog posts, posters and pictures.
Of course, the general nature of the quote seems to fit Gandhi’s inclusive philosophy that emphasized duty to others.
The catch, however, there seems to be no real evidence that Gandhi ever said this. Read More