Customers That Stick®

Tag Archives for " mark schaefer "

How Often Should We Post | Blog Posting Frequency Grid

Monthly Mash and How Often Should We Blog?

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 13: November 2012 Thoughts On The Customer: Reflections

Customer Service Ethic, Twitter Policy | Merlin Mann Quote

How a Customer Service Ethic Changed My Twitter Philosophy

When I first began blogging and engaging in social media, I was fortunate enough to be exposed to Mark Schaefer’s excellent introduction to Twitter, The Tao of Twitter. Mark’s book was the perfect