National Customer Service Week is coming up next week, October 5 – 9, so we came up with 5 ideas you can use (one per day) to celebrate with your team and your customers.
(Looking for more ideas? Check out our 2016 post: 3 Themes for National Customer Service Week 2016)
History of National Customer Service Week
First, a quick history of National Customer Service Week (NCSW). NCSW was established in 1992 by proclamation of President Bush (#41). The proclamation begins:
In a thriving free enterprise system such as ours, which provides consumers with a wide range of goods and services from which to choose, the most successful businesses are those that display a strong commitment to customer satisfaction. Today foreign competition as well as consumer demands are requiring greater corporate efficiency and productivity. If the United States is to remain a leader in the changing global economy, highest quality customer service must be a personal goal of every employee in business and industry. (Read the full proclamation.)
Of course, as we all know, every week should be customer service week; however, NCSW affords us the opportunity to highlight the importance of customer service, to generate discussions with customers and team members, and to celebrate the accomplishments of our teams. Read more