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Tag Archives for " Secret Service Summit "

Smiling on the Phone: Does It Really Work?

Smiling On The Phone: Does It Really Work?

If a smile widens on a phone call, and no one is there to see it, does it make a sound? As it turns out, it does. Smiles over the phone might be unseen, but they are most definitely heard. The Power of

John DiJulius

The Secret Service Summit: John DiJulius Interview, Part 4

Last November, I had the pleasure of attending The DiJulius Group’s Secret Service Summit. After the event, I did a recap of this exciting customer service conference where I listed the speakers

Secret Service Summit | Customer Service Conference

A Superb Customer Service Conference: The Secret Service Summit

I had the pleasure of attending the DiJulius Group’s Secret Service Summit last week. While many of my fellow bloggers were attending Blogworld in sunny Los Angeles, I decided to head a different direction

John DiJulius | Customer Service Keynote Speaker

Monthly Mash: Customer Experience Tools and Secret Service

Volume 1: October 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Many thanks to those who participated