Adam Toporek | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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All posts by Adam Toporek

Prediction: The 3 Biggest Customer Experience Game Changers of the Next Decade

Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict

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The Happiness Advantage by Shawn Achor

The Happiness Advantage by Shawn Achor (a One Win Book Review)

In this One Win Book Review, we take a look at The Happiness Advantage by Shawn Achor. Check out the video below to hear Adam’s one win that you can take away from The Happiness Advantage to

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The 3 Biggest Customer Experience Game Changers of the Last Decade

It is an amazing time to be a customer experience expert and a fascinating time to look back at the immense changes to both the idea and practice of customer experience that the last decade has brought.Personally,

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5 Tips to Prepare Your Retail Team to Survive the Holidays

The holidays are a special time both for retail businesses and retail employees, a time of great challenge and opportunity. Having worked in retail for many years, I’ve seen how this season

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How the Mighty Fall by Jim Collins

How the Mighty Fall: And Why Some Companies Never Give In by Jim Collins (a One Win Book Review)

In this One Win Book Review, we take a look at How the Mighty Fall: And Why Some Companies Never Give In by Jim Collins. Check out the video below to hear Adam’s one win that you can take away

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Thanks for Coming in Today by Charles Ryan Minton

Thanks for Coming in Today by Charles Ryan Minton (a One Win Book Review)

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming

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What Are Onstage and Backstage In Customer Experience? | Actors empty theater

What Are Onstage and Backstage in Customer Experience?

One of the questions I get a lot especially from people in trainings that are new to customer experience and customer service is, “What do onstage and backstage mean in customer experience?”

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Would You Do That to Your Mother? by Jeanne Bliss book review

Would You Do That to Your Mother? by Jeanne Bliss (a One Win Book Review)

In this One Win Book Review, we take a look at Would You Do That to Your Mother?: The “Make Mom Proud” Standard for How to Treat Your Customers by Jeanne Bliss. Check out the video below to

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One Win Book Review of Deep Work Cal Newport

Deep Work by Cal Newport (a One Win Book Review)

In this One Win Book Review, we take a look at Deep Work by Cal Newport. Check out the video below to hear Adam’s one win that you can take away from Deep Work to improve your organization’s

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5 Sales Techniques that Work in Customer Service

A counterintuitive fact about customer service is that techniques that are primarily associated with the discipline of sales can be very effective in service interactions. It helps to think of

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