In 2015, Gartner released its report saying that 89% of organizations planned to compete on customer experience in 2016. But what does it mean to compete on experience?
We know that customer experience
In this installment of our “Expert Interviews” series on YouTube, I interview Shep Hyken.
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.
One of the most overlooked aspects of great customer experience is the self-confidence of those who work with customers.
Self-confidence is important because it is inextricably tied to competence.