Adam Toporek | Adam Toporek Keynote Speaker of Customers That Stick® - Part 3
Adam Toporek Keynote Speaker of Customers That Stick®
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What Is Signal Stripping?

Signal stripping is a term I came up with back in 2016 to explain the differing dynamics of different customer service channels.  The signals I am referring to are what we’ve labeled “human

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What Are The Worst Customer Service Job Responsibilities?

What are the worst customer service job responsibilities? I’m not sure this question actually hits the reality of customer service very well.  I don’t necessarily think there’s

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Little Gold Book of YES! Attitude by Jeffrey Gitomer

Little Gold Book of Yes! Attitude by Jeffrey Gitomer (a One Win Book Review)

In this One Win Book Review, we take a look at Little Gold Book of YES! Attitude by Jeffrey Gitomer. Check out the video below to hear Adam’s one win that you can take away from Little Gold

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What Does Customer Service Teach You?

What Does Customer Service Teach You? Are there lessons from customer service that apply to other areas of life?  In the end, customer service is one of the best business disciplines for learning

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Is Your Baseline Customer Experience Best In Class?

Sometimes in keynotes or training, depending on the audience and how I’ve customized the presentation, I will deliver the following line: everything is important, everything is not equally important.

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Can I Get a Customer Service Job Without a Degree?

Can you get a customer service job without a degree? There are absolutely a wide variety of customer service jobs that do not require a college degree. Many customer service jobs are designed

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Finish by Jon Acuff

Finish by Jon Acuff (a One Win Book Review)

In this One Win Book Review, we take a look at Finish by Jon Acuff. Check out the video below to hear Adam’s one win that you can take away from Finish to improve your organization’s

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Who is the Customer?

Who is the customer? This seems like a question with an obvious answer. However, it is not as simple as it seems. Of course, the customer is somebody who purchases a good or a service from you,

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4 Ways to Prepare Your Customer Service Teams for AI Disruption

It’s no secret that artificial intelligence is already starting to impact customer service. This impact is certainly to grow immensely in size in the coming years. Employees in many customer

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How to Nail Your Customer Service Job Interview

So, how do you nail your customer service job interview? The first thing is to do all of the basics: be professional, research the company, even research the person you’re interviewing with.  Past

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