All posts by CTS Team
5 Ways to Improve Your Team’s Product Knowledge
When it comes down to it, a company’s thorough knowledge of its own products has the ability to make or break customer relationships, both individually and organisationally. A company that is knowledgeable
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Effortless: The Big Kahuna of Customer Experience
Guest Poster: Chip R. Bell Chip R. Bell is a renowned keynote speaker, customer loyalty consultant and best-selling author. His newest book is The 9½ Principles of Innovative Service (www.simpletruths.com).
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To Earn Social Proof, Focus on Stellar Customer Service
Guest Poster: Daniel Tay Daniel Tay is a Content Strategist at Zopim, Editor-in-Chief of We Are Spaces, and sometimes freelance writer / editor. His byline can be found all over the web, but his home
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How to Keep Employees from Becoming Double Agents
Guest Poster: Jeff Toister Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. His company, Toister Performance Solutions,
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Customers and Support: A Social Contract
Guest Poster: Miguel Perez It is my pleasure to introduce Miguel Perez, (mt) Media Temple Engagement Supervisor. Miguel has spent 15 years in customer service. Since coming to (mt) Media Temple in 2008
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4 Easy Site Changes to Create a Great Customer Experience
Guest Poster: Matt Powers Matt Powers is an Internet Marketer with Blue Soda Promo. He also does graphic design so he’s a pretty busy guy at work. Off the clock, he blogs here and most nights are spent
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5 Customer Support Emails that You Must Get Right
Guest Poster: Gregory Ciotti Gregory Ciotti is the marketing strategist at Help Scout, the invisible email management software for small-businesses and startups. Get more customer service content from
More...Don’t Stalk Me: A Customer Experience Cautionary Tale
Guest Poster: Sean McGinnis It is my pleasure to introduce Sean McGinnis. Sean McGinnis is founder of 312 Digital , a company that provides digital marketing training for business owners, marketers, consultants
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Customer Service: What Does Good Look Like?
Guest Poster: Gareth Cartman It is my pleasure to introduce Gareth Cartman. Gareth works with MS Dynamics CRM partner, Preact, and blogs frequently on tech, outsourcing & marketing issues. _____________________________________________________________________ When
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Five Ways that Video Matters for Customer Experience
Guest Poster: Andrew Konoff It is my pleasure to introduce Andrew Konoff. Andrew is the Marketing and Community Manager at GoInstant, a co-browsing company. There, he runs a blog that focuses on bringing
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