I enjoyed this excellent infographic from the folks over at Help Scout. The infographic, originally posted by Gregory Ciotti on the Help Scout blog, curates a number of well-known statistics with some lesser-known data to synthesize a graphic that shows how costly customer service can be.
A few standout takeaways serve as great reminders:
Enjoy the infographic and tell us…
What do you think the cost of bad customer service is?
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